Exchange Policy
Easy exchange within 7 days of delivery - No refunds, only exchanges
Important: No Refunds Policy
We do NOT offer refunds or money back. Only product exchanges are available.
If you're not satisfied with your purchase, you can exchange it for a different size or product within 7 days of delivery.
7 Days Exchange
From delivery date
Free Pickup
We'll collect from you
Product Exchange
Different size or product
Exchange Eligibility
You can exchange products within 7 days of delivery if:
- ✓Product is unused, unwashed, and in original condition
- ✓All original tags and labels are intact
- ✓Product is in original packaging
- ✓You have the original invoice/receipt
- ✓Product has manufacturing defects or quality issues
- ✓Wrong product or size was delivered
- ✓Product is damaged during transit
Non-Exchangeable Items
The following items cannot be exchanged:
- ✗Products that have been worn, washed, or altered
- ✗Products with removed or damaged tags
- ✗Products with stains, odors, or signs of use
- ✗Sale or clearance items (unless defective)
- ✗Customized or personalized products
- ✗Products returned after 7 days of delivery
How to Exchange
- 1
Initiate Exchange Request
Login to your account and go to "My Orders"
Click on "Exchange" button next to the product you want to exchange
- 2
Select Exchange Reason & Product
Choose the reason for exchange (wrong size, defect, etc.)
Select the new size or product you want
Add photos if the product is damaged or defective
- 3
Schedule Pickup
Our team will contact you within 24 hours
Schedule a convenient pickup time
- 4
Pack the Product
Pack the product in original packaging with all tags
Include the invoice/receipt in the package
- 5
Handover to Courier
Our courier partner will collect the package
Get the pickup receipt for your records
- 6
Quality Check & New Product Dispatch
We'll inspect the returned product within 2-3 days
Once approved, your new product will be dispatched immediately
No Refund Policy
⚠️ Important: No Money Back
We do NOT offer refunds or money back under any circumstances. All sales are final in terms of monetary refunds.
However, we do offer product exchanges if you're not satisfied with your purchase or if there's a defect.
What This Means:
- ✗No cash refunds
- ✗No bank account refunds
- ✗No wallet credits
- ✗No payment reversals
- ✓Only product exchanges allowed
Exchange Options
You can exchange your product for:
1. Different Size
Exchange for the same product in a different size (S, M, L, XL, XXL)
2. Different Product
Exchange for any other product of equal or higher value
Note: If the new product costs more, you'll need to pay the difference. If it costs less, no refund will be given.
3. Defective Product
If the product has manufacturing defects, we'll replace it with a new one at no extra cost
📝 Exchange Process:
- 1.Request exchange through your account
- 2.Select the new product/size you want
- 3.We'll pick up the old product
- 4.After quality check, new product will be dispatched
Important Notes
- ⚠Exchange window starts from the date of delivery, not order date
- ⚠Products must be returned in the same condition as received
- ⚠No refunds will be given under any circumstances
- ⚠If exchanging for a higher-priced product, pay the difference
- ⚠If exchanging for a lower-priced product, no money will be refunded
- ⚠Shipping charges are non-refundable (unless product is defective)
- ⚠We reserve the right to reject exchanges that don't meet our criteria
- ⚠Exchange is subject to product availability
Need Help with Exchange?
Our customer support team is ready to assist you