Privacy Policy
Your privacy is important to us. Learn how we collect, use, and protect your data.
Last Updated: January 2024
1. Introduction
ABSENCE ("we," "our," or "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our website, mobile application, and services.
By using our Services, you consent to the data practices described in this policy. If you do not agree with this policy, please do not use our Services.
2. Information We Collect
2.1 Personal Information
We collect information that you provide directly to us:
- • Name and contact information (email, phone number)
- • Shipping and billing addresses
- • Payment information (processed securely by Razorpay)
- • Account credentials (username, password)
- • Profile information and preferences
- • Order history and purchase information
- • Product reviews and ratings
- • Communication preferences
2.2 Automatically Collected Information
When you use our Services, we automatically collect:
- • Device information (IP address, browser type, operating system)
- • Usage data (pages visited, time spent, clicks)
- • Location data (approximate location based on IP)
- • Cookies and similar tracking technologies
- • Log files and analytics data
2.3 Information from Third Parties
We may receive information from:
- • Payment processors (Razorpay)
- • Social media platforms (if you connect your account)
- • Analytics providers
- • Marketing partners
3. How We Use Your Information
We use your information for the following purposes:
3.1 Order Processing
- • Process and fulfill your orders
- • Send order confirmations and updates
- • Handle returns and refunds
- • Provide customer support
3.2 Account Management
- • Create and manage your account
- • Authenticate your identity
- • Manage your preferences
- • Process referral commissions
3.3 Communication
- • Send transactional emails (order updates, receipts)
- • Respond to your inquiries
- • Send marketing communications (with your consent)
- • Notify you about promotions and offers
3.4 Improvement and Analytics
- • Analyze usage patterns and trends
- • Improve our products and services
- • Personalize your experience
- • Conduct research and development
3.5 Security and Fraud Prevention
- • Detect and prevent fraud
- • Protect against security threats
- • Enforce our terms and policies
- • Comply with legal obligations
4. Cookies and Tracking Technologies
We use cookies and similar tracking technologies to enhance your experience:
Essential Cookies
Required for the website to function properly (authentication, cart, security)
Analytics Cookies
Help us understand how visitors use our website
Marketing Cookies
Used to deliver relevant advertisements and track campaign performance
Preference Cookies
Remember your settings and preferences
You can control cookies through your browser settings. However, disabling cookies may affect the functionality of our Services.
5. How We Share Your Information
We may share your information with:
- Service Providers: Payment processors, shipping companies, email services, analytics providers
- Business Partners: Marketing partners, referral program participants
- Legal Requirements: Law enforcement, regulatory authorities, courts (when required by law)
- Business Transfers: In case of merger, acquisition, or sale of assets
- With Your Consent: Any other third parties with your explicit permission
We do not sell your personal information to third parties.
6. Data Security
We implement appropriate technical and organizational measures to protect your information:
- • SSL/TLS encryption for data transmission
- • Secure payment processing through PCI DSS compliant providers
- • Regular security audits and updates
- • Access controls and authentication
- • Employee training on data protection
- • Incident response procedures
While we strive to protect your information, no method of transmission over the internet is 100% secure. Use our Services at your own risk.
7. Your Rights and Choices
You have the following rights regarding your personal information:
Access
Request a copy of your personal information
Correction
Update or correct inaccurate information
Deletion
Request deletion of your personal information
Opt-Out
Unsubscribe from marketing communications
Data Portability
Receive your data in a structured, machine-readable format
Object
Object to certain processing of your information
To exercise these rights, contact us at absence.clothiers@gmail.com
8. Data Retention
We retain your personal information for as long as necessary to:
- • Provide our Services
- • Comply with legal obligations
- • Resolve disputes
- • Enforce our agreements
When we no longer need your information, we will securely delete or anonymize it.
9. Children's Privacy
Our Services are not intended for children under 18 years of age. We do not knowingly collect personal information from children. If you believe we have collected information from a child, please contact us immediately.
10. International Data Transfers
Your information may be transferred to and processed in countries other than India. We ensure appropriate safeguards are in place to protect your information in accordance with this Privacy Policy.
11. Changes to This Privacy Policy
We may update this Privacy Policy from time to time. We will notify you of any material changes by posting the new policy on our website and updating the "Last Updated" date. Your continued use of our Services after such changes constitutes acceptance of the updated policy.
12. Contact Us
If you have any questions about this Privacy Policy or our data practices, please contact us:
📧 Email: absence.clothiers@gmail.com
📞 Phone: +91 99999 99999
📍 Address: ABSENCE Streetwear Pvt. Ltd., 123 Fashion Street, New Delhi - 110001, India
By using our Services, you acknowledge that you have read and understood this Privacy Policy and consent to the collection, use, and disclosure of your information as described herein.